Refund, Return & Exchange Policy

We are committed to making sure you are satisfied with your Exclusively HBCU purchase. Please review the following policy before placing your order.

Refunds

We do not offer refunds for circumstances outside of our control, including:

• Manufacturer delays

• Carrier or shipping delays

• Sizing issues related to fundraiser projects

• Size-change requests submitted after a specialty project, preorder, fundraiser, or collection has closed

• Stolen packages marked as delivered by the carrier

Refunds may be considered for verified merchandise quality issues. The affected item must be returned and inspected before a refund is processed.

Full-box refunds will not be issued when there is an issue with only one item. If an item arrives damaged or we made an error, we may replace the affected item based on availability.

Exchanges

Fundraiser and Specialty Project Items

Fundraiser and specialty project items are custom-made specifically for each project. Because additional inventory is generally not purchased, these items are not eligible for size exchanges, returns, or refunds.

Customers must review the provided size chart carefully before ordering. Size changes cannot be made after the project’s sales period has closed or the items have entered production.

Subscription Boxes

Subscription box items are not eligible for size exchanges after the applicable closeout date.

Subscribers may update their size preferences before the closeout date for the current or a future box. Size preferences may be updated through the customer account portal or by email.

If you receive an incorrect or defective item due to an error by Exclusively HBCU, you must contact us within seven calendar days of delivery. Replacement requests are subject to verification and product availability.

Preorder and Collection Items

Due to the customized nature of preorder and collection items, orders cannot be canceled or changed after the published sales closeout date.

For eligible collection items, store credit may be considered after the merchandise has been returned and inspected. Items must be unworn, unused, and in their original condition. Store credit or replacement options are subject to product availability and approval.

Regular Website Apparel

This section applies only to standard, in-stock apparel purchased directly from our website. It does not apply to fundraisers, specialty projects, subscription boxes, preorders, personalized merchandise, or collection items.

Eligible merchandise may be returned for an exchange if:

• You contact us within 14 calendar days of delivery.

• The item is unworn, unused, and in its original condition.

• The item is not personalized, custom-made, on clearance, or part of an excluded project or collection.

Approved exchanges are subject to a $10.95 restocking and reshipping fee. After 14 calendar days, we cannot approve a refund, exchange, or replacement.

Please review the size chart carefully before completing your purchase.

Personalized and Custom Items

Personalized and custom-made items cannot be returned or exchanged. Customers are responsible for reviewing all personalization details, spelling, selections, and sizing before placing an order.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect due to an error by Exclusively HBCU, please contact us within seven calendar days of delivery.

Photos and additional order information may be required to review your request. Once verified, we will provide the appropriate resolution based on the circumstances and available inventory.

Stolen or Missing Packages

Exclusively HBCU cannot replace packages that the carrier has confirmed as delivered but that are later reported as stolen or missing.

If you will be unavailable during your estimated delivery window, please arrange for someone to receive your package or request that the carrier hold your mail.

Final-Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded:

• Fundraiser and specialty project items

• Personalized or custom-made items

• Clearance items

• Gift cards

• Subscription box items after the closeout date

• Preorder and collection items after the closeout date